Frequently Asked Questions (FAQ)

1. Do you ship internationally?

Yes. We ship to most countries worldwide. Shipping fees and delivery times vary based on your location and the shipping method selected at checkout.

2. How long does shipping take?

We process orders within 1–2 business days.

  • Domestic (U.S.): 3–7 business days

  • International: 7–21 business days depending on location and customs clearance

3. Are all products authentic?

Absolutely. Every item is 100% authentic, sourced directly from trusted global distributors and brand-certified suppliers.

4. Can I return a product?

We accept returns within 7 days of delivery for unused, unopened items.
Please contact us first at [support@glamcross.com] before returning any product.

5. What payment methods are accepted?

We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

6. Do you offer samples or trial sizes?

Select products may come with free samples. Availability depends on ongoing promotions and current inventory.

7. How can I track my order?

After your order is shipped, you will receive a tracking link via email. You can also log in to your account to view order status.

8. My order arrived damaged. What should I do?

Please email us within 48 hours of delivery with photos of the damaged item(s) and packaging. We’ll resolve it promptly.

9. Can I cancel or modify my order?

Orders can be modified or canceled only if they haven’t been shipped. Please contact us as soon as possible.

10. Is my personal information secure?

Yes. We use industry-standard SSL encryption and do not share or sell your information to third parties.